Guest Post from Image Source
By John O’Reilly
We’ve entered a dramatically different relationship with technology, an age where machines talk to each other, where we’re developing new rituals and routines and where advertisers and brands tell stories about the soft benefits of hard technology. And it will change our relationship to images. Welcome to the Age of Hard and Soft.
The conversation around technology is already changing, slowly, discreetly, the network has become ‘pervasive’, ‘embedded’,’wearable’ – it’s in the ‘cloud’. You get a sense of the prevailing winds when in the UK the BBC’s The Apprentice features a task to design wearable technology, amid anxieties over privacy, and despite one of the products looking like a jacket with added gaffer tape one retailer ordered 250 because they “like to be early adopters of technology”.
Welcome to the age of Hard and Soft, the age of the internet of things where machines start chatting to each other, an age where we human beings fold ourselves into the network, and where objects communicate, inform, talk to each other. “Hello” says the milk bottle to the fridge, ‘I am empty”. The Fridge (the star of all Internet of Things conversations) adds milk to a shopping list which uploads to the supermarket site who tells the staff to deliver an extra carton to Bill at 42 Acacia Way. “Oh” says the fridge, “and print a cake and a candle on the packaging, it’s Bill’s Birthday.” Business inventory and logistics will become even more time-sensitive reducing waste of all kinds. But most of all the age of Hard and Soft will subtly shift our relationship to things, to places, to ourselves. The difference between the digital and the physical world will get more complicated, and as technology gets more customized, targetted and functional, advertising and marketing will seek to tell softer emotional stories. Likewise the institutional and corporate power of hard quantifiable data will only serve a purpose when delivered through softer storytelling (read psychotherapist Peter Kramer in the New York Times on the necessity of storytelling in an age of medical big data). And in other words, the age of Hard and Soft is about a changing relationship between Art and Science, in sectors such as technology, healthcare and education.
The material and immaterial worlds are connecting and combining in unexpected ways. Not least in the recent free download of U2’s Songs of Innocence, whose booklet wasn’t at all innocent. In the absence of anything physical, the digital booklet displays an image of the vinyl version: the sleeve indented by the record, ‘U2’ stamped and faded, and the letters ‘LP’ written and circled in felt tip. The representation of this old physical technology now has serious soft power though it has little ‘hard’ commercial power in terms of actual vinyl sales, The Telegraph suggests vinyl records are largely bought as collectors items, as desirable non-functional objects. Nevertheless the cultural power of U2s black and white vinyl, its ‘authenticity’ is magnified and mirrored by the black and white photo of the band opposite.
U2 Songs of Innocence
‘Like’ is Hard
But perhaps this strangest blend of the worlds of hard and soft, where the signs of the digital and material ghost into each other’s universes came from a recent ad for C&A by Brazilian agency DM9éDDB in Contigo magazine. The virtual sign, the icon of the digital age, the Facebook ‘like’ icon is transformed into a material button. The magazine contains a chip so when the reader presses the icon the ‘like’ is immediately registered on their Facebook page. The fashion model is her own subject in the selfie, the catwalk has expanded colonizing any space there is a smartphone camera.

Hardware, Softsell
The coming technologies around the internet of things and health apps where information becomes both tangible, and synchronized with the human, are the big drivers. So when Apple (a brand which consumers have accepted as a conduit for the future into the present via lifestyle products) launch their new iWatch, this new new relationship between hard and soft, between information and flesh feels like it has made a leap into mainstream consciousness. The human arm transformed into an interface in a world where we are never offline, software as a kind of active Tattoo, where the borders between the physical and the intangible have become transparent.
Time Magazine, September 2014
It’s a familiar image in the culture as the conflict between the Hard and the Soft, technology and culture, is periodically played out, most resonantly in Ray Bradbury’s The Illustrated Man (a set of stories around a tattooed man), where his remarkably prescient short story The Veldt is a must read for planners seeking frameworks for how the internet of things will also shift our relationship to images (see also Project Underskin by New Deal Design).
Emotional Signatures
Photographer Zak Kendal. Image Source / The RM Signature Collection.
Interestingly, The Tattoo, is fast becoming a staple of stock photography where once it was airbrushed out regarded by mainstream society as a kind of cultural deviance. This acceptance by the wider culture, was arguably driven by the sharing of stories and feelings in the digital world, and made it ok for this form of coded storytelling on the body, defining significant relationships, people and events.The visibility of the Tattoo, has become an expression of soft power, the signifier of a transparent emotional honesty. Which brings us back to Apple’s shift in communications from the hard sell of hardware and technology to the soft sell of sentiments. These soft benefits are quantified as experiential, emotional and very much shared.
Learn more about The Age of Hard and Soft on Image Source’s blog.






